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we dont hold encryption keys

Why We Don’t Hold Your Encryption Keys

February 21, 2019

You wouldn’t trust a stranger with the keys to your house, so why would you trust them with the keys to your data?

Here at VSL, we thrive on creating great business relationships and we want to be as helpful as we can to all of our customers. However, one question we get asked every now and again is, “I’ve lost my encryption key. Can you send a new one?”

The thing is, we don’t hold on to any of the encryption keys. Coupled with our AES-256 encryption, this gives you the strongest possible data protection. For example, in the unlikely event that there is a data breach on our side, it wouldn’t be feasible for a hacker to use the encryption key to easily unscramble the data.

This is the same principle as to why we don’t keep the password to your account. It follows both VSL’s best practices and also helps you to comply with data protection laws such as the GDPR.

Of course, we understand that sometimes an encryption key could be missed. This is why we always prompt users to take a copy down when the key is generated.

How else do we keep your data safe?

All data that we back up in the cloud is stored in ISO 27001 accredited data centres, which means they are reliable and secure, not for just the time being either! ISO 27001 shows that the data centres are constantly reviewing and updating their systems to ensure they stay one step ahead of new threats and the latest business developments.

It’s also worth mentioning that all data is kept in award-winning UK and US data centres and doesn’t leave the country of origin. If your data originates in the UK, then you can be sure that’s where it will stay. This gives you the peace of mind that all data is going to be processed via all the applicable laws and regulations, along with our best practices.

Click here to read more about Datahive and its security features.

Filed Under: blog

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