With Datahive you can backup any directory and filetype on a system!
You may have heard earlier this week that another backup provider has now restricted the file types that you can backup with their services. Amongst other file types, you can no longer backup:
- Applications: /Users/<username>/Applications, /Applications/, /Program Files/, /Program Files (x86)/
- VM image files: .hdd, .hds, .pvm, .pvs, .vdi, .vfd, .vhd, .vmc, .vmdk, .vmem, .vmsd, .vmsn, .vmss, .vmtm, .vmwarevm, .vmx, .vmxf, .vsv, .nvram, .vud, .xva
- Backup files: .bck, .bkf
- Other files: .tmp, .part, .rbf, .tib, .sparseimage
This mentality is putting margins first, customers second.
We can confirm that we will not be restricting what file types you can backup with Datahive or Veeam. Who are we to decide which files are important for you to back up?
There are also reports that several users had their data removed from the service with little no notification. Some files were even not restricted, but were stored under a file path normally used for programs, such as audio files that are stored with application data. What made this worse is that users were not notified sufficiently beforehand, with many commenting that they knew nothing about this change before it happened, losing years’ worth of data.
One user commented, “Everything I’ve backed up for my 15 clients for the last 2 years is gone. Not only did it just plain stop backing up current data, it also deleted my entire history: I can’t restore anything either.
“No notifications, no alerts, never got an email, no warnings beforehand, no alerts that all by backups sets were now 0 bytes in size. And I can’t change it.
“This is the company that has on its home page ‘Automatic Data Loss Protection for Your Small Business’ and ‘Never worry about losing business-critical data again’. They deleted my business critical data. On purpose.”
If Vitanium ever make changes to our services we will give plenty of notice and we will never remove your data as long as you are our customer. We pride ourselves in our customer service and communications.
So if you ever have any questions or concerns, please feel free to contact us on 0345 258 1500 and we will be happy to help!