Frequently asked questions

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Yes! We offer annual and rolling monthly plans


Yes! Please contact our Sales Team directly to discuss sales@vitanium.com


Payment is collected via Direct Debit using GoCardless


Monthly plans are invoiced in advance on the 1st of each month and collected by Direct Debit on the 15th of the same month.

Annual Plans are invoiced on the day of creation and collected by Direct Debit 30 days after the invoice date, on the 1st or the 15th of the month whichever is nearest but not earlier than 30 days.


Monthly rolling plans can be cancelled at any time after the first month. Annual plans are non-refundable, but cancellation can be requested mid-term.


Vitanium only stores data in ISO 27001 accredited, Tier 3+ UK data centres. We are proud to partner with the following data centres to secure your business-critical data:

  • Custodian in Maidstone
  • 4D in Surrey
  • Amito in Reading

  • All data is protected at rest and in flight using 256-bit AES Encryption and never leaves UK shores
  • Vitanium are an ICO (Information Commissioner’s Office) Data Protection registered company
  • We are very conscious of our need to comply with the Data Protections Act 1998 as well as the General Data Protection Regulation (GDPR)
  • All control panels are password protected and accessible over 128bit Secure Socket Layers (SSL) to give users of Vitanium services added confidence that any sensitive information stored on their behalf by Vitanium is safe and highly secure.

You can contact support via telephone 0345 258 1500 or email support@vitanium.com


You can contact support via telephone 0345 258 1500 or email sales@vitanium.com


If you have a complete data loss, we are close at hand to deliver in double quick time a seeded drive with all of the replacement data to a location of your choice.


Unlike many competitors you are only charged for data stored, you can restore your data as many times as you like with no extra cost.


Our Email archiving platform allows you to archive email for any period including indefinite.


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